Shipping policy
At Old West Holistic, we’re committed to delivering your order with care, clarity, and transparency.
📦 Shipping
Orders are typically processed within 3–5 business days.
Please note:
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During holidays or high-volume sale periods, processing time may take up to 2 weeks
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Shipping timelines begin after processing is complete
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You’ll receive a tracking number by email once your order is fulfilled
We appreciate your patience during our busiest seasons — your horse’s healing is worth the wait.
🔄 Returns
We gladly accept returns on unopened products within 30 days of your purchase date.
To qualify:
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Products must be unopened, unused, and in original condition
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Return must be initiated within 30 days
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Customers are responsible for return shipping costs
Once we receive your return and confirm its condition, we’ll issue a refund to your original payment method.
Shipping fees are non-refundable.
📬 Return Instructions
Please contact our support team at
📧 support@oldwestholistic.shop
to begin your return and receive shipping details.